Refund policy
Return & Refund Policy
Shilara ("we," "us," "our") wants you to be fully satisfied with your purchase. This policy applies to all orders placed at shilara.us.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on Shilara Shilajit Live Resin, starting from the date you receive your order. If you're not satisfied for any reason, contact us within 30 days of delivery at contact@shilara.us to request a refund or return, whether or not the product has been opened or used. This guarantee applies to all orders, including one-time purchases and items sold at a promotional or sale price.
How to Request a Return or Refund
Email contact@shilara.us with your order number and the reason for your request. We will respond within 2 business days with instructions, including the return address if a physical return is required. Please do not send items back before receiving confirmation from us.
Condition of Returned Items
Because this is a consumable product covered by our money-back guarantee, partially used or opened bottles are accepted for return under this policy. Items should be returned with as much of the original packaging as reasonably possible.
Subscriptions
If you're enrolled in our monthly subscription, you may cancel at any time by emailing contact@shilara.us at least 3 business days before your next billing date to avoid being charged for the upcoming cycle. Each subscription shipment is covered by the same 30-day money-back guarantee described above.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at contact@shilara.us within 30 days of delivery with a description (and photo, if possible). We will provide a full refund or free replacement, and we will cover any return shipping costs in these cases.
Refunds
Once your return request is approved, we will issue your refund to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the credit. If more than 15 business days have passed since approval and you haven't received your refund, contact us at contact@shilara.us.
Return Shipping Costs
For returns made under the 30-day money-back guarantee (change of mind, dissatisfaction, etc.), the customer is responsible for the cost of return shipping. For damaged, defective, or mis-shipped items, we cover return shipping.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you also have the right to cancel or return your order within 14 days of receipt, for any reason, without justification, in addition to the guarantee above.
Contact Us
Shilara
Email: contact@shilara.us
Return address: 1880 S Westside Dr, Anaheim California 92805, United States
Phone: 9497340969