Shipping policy
We currently ship within the United States only.
Order Processing
Orders are processed within 1–3 business days after payment is confirmed. You will receive an email confirmation once your order has shipped, including tracking information.
Shipping Cost and Delivery Time
We offer the following domestic shipping options:
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Standard Shipping: $8.00, with an estimated delivery time of 3–5 business days.
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Free Standard Shipping: Available on orders of $70.00 or more, with an estimated delivery time of 3–5 business days.
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Express Shipping: $15.00, with an estimated delivery time of 1–2 business days.
Delivery times are estimates and are not guaranteed delivery dates. Occasional delays may occur due to carrier issues, weather, holidays, or high order volume.
Please note that shipping times begin after your order has been processed.
Subscription Shipments
If you're enrolled in a subscription, your recurring order ships automatically according to your selected frequency, using the shipping method and timelines described above.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can monitor your delivery.
Incorrect or Undeliverable Addresses
Please double-check your shipping address at checkout. Shilara is not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer, though we will do our best to assist in coordinating with the carrier.
Lost or Damaged Shipments
If your order arrives damaged or you believe it has been lost in transit, contact us within 30 days of the expected delivery date and we will work with you on a replacement or refund.
Contact Us
Shilara
Email: contact@shilara.us
Phone: 949-734-0969
Address: 1880 S Westside Dr, Anaheim, California 92805, United States